About The Service
Our customers call us for anything related to their gate operations, parking systems, video surveillance failures, or access control problems. Our Customer Service Department maintains systems we install, and even re-engineer existing installations or jobs performed by others.
Our service technicians are equipped with the proper tools, technology, and fully stocked service vehicles, and are manufacturer trained to ensure your problem can be addressed on-site. Our 24/7 customer service and response teams are choreographed by our central service center to provide same-day and next-day service.
If you are in need of service or repair, please call our California office at 858-571-4444, our Arizona office at 800-973-7266, or email service@accessprofessionals.com. Your request and inquiry will be answered by our Customer Service Representative (CSRs) who will create a service ticket and coordinate your service. From the moment your service is scheduled, APS will provide you with updates throughout the service process until your service ticket is closed.
After your ticket is closed, APS will send a follow-up email to request feedback on our service. By receiving honest client feedback we can make sure we are always evaluating our approach and processes to ensure we are providing superior and unparalleled customer service.
If you need service after normal business hours, please call us to be immediately connected to our on-call team.
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APS is proud to have delivered solutions for over 14,500 customers since our inception. We have provided services and solutions for some of the largest and most well-known communities and organizations in the Southwest.
